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Who it’s for: Finance teams using Xero, MYOB, Reckon, or other accounting platforms What it solves: Streamlines invoicing and reconciliation by exporting Support at Home data into existing finance systems What’s coming: Export-ready data for invoicing: Compatible with Visualcare’s supported integrations for Xero, MYOB, and other systems Client contribution exports: Clearly split invoicing between participant co-payments and government funding. Why it matters: Reduces manual data entry and helps finance teams stay aligned with SAH’s new contribution and invoicing rules.

Who it’s for: Finance and admin teams managing billing corrections and adjustments. What it solves: Removes the wait time and support dependency when needing to correct an invoice from a previously lodged or locked period. What’s coming: Unlock invoices from past periods directly in-platform No more submitting Helpdesk tickets for unlocks Retains audit trail and user-level access control for compliance Why it matters: Speeds up invoice corrections and reduces back-and-forth between finance and support.

Who it’s for: Providers managing NDIS-funded services and Plan-Managed agreements What it solves: Makes NDIS reporting more transparent, accurate, and easier to reconcile - especially for providers delivering services across different funding types. What’s changing: We’re overhauling the NDIS Funding Breakdown Report based on feedback. Key updates include: Services delivered through Plan-Managed agreements will be clearly labelled - or optionally removed - from the report to reduce confusion Kilometres will appear as their own line item with NDIS line codes, instead of being bundled Facility usage fees and similar costs will be displayed explicitly as claimable items Travel time and costs will be listed separately to reflect the true service value and support proper claiming We’re working on a clearer layout that includes a running balance to improve funding visibility and simplify reconciliations

Who it’s for: Visualcare admin users What it solves: Gives customers a transparent, direct way to submit ideas, flag frustrations, and track the status of product improvements - without needing to go through support or account managers. What’s coming: A dedicated Visualcare portal, powered by Canny, for submitting product feedback Ability to upvote suggestions from other providers, helping us prioritise the most valuable improvements Real-time status updates as we review, plan, and deliver changes Regular responses from the product team so you can see what’s under consideration and why IMPORTANT: You’ll receive a direct invitation email from Visualcare to access the portal - please do not sign up to Canny directly, as only linked accounts will be able to view and contribute feedback. Why it matters: More transparency on what’s coming and what we’re working on Influence the roadmap by showing us what matters most to your teams Track progress on feature requests, bug fixes, and planned improvements Timeline: Live for early access users — general access opening soon

Who it’s for: Support workers, HR teams, finance admins What it solves: Reduces admin burden by letting workers correct missed time entries themselves- without requiring finance teams to manually enter hours or kilometres. What’s coming: Push notifications to encourage live-time entries and reduce delays. We are also considering ability to view past shifts and submit missed hours or kilometres directly in vWorker. Access to this feature may be limited by pay period settings or admin approval. Future support to flag submissions as retrospective to preserve transparency and auditability. Why it matters: Faster payroll corrections - No more bottlenecks waiting for finance to re-enter missed shifts Improves data quality – Supports capture of previously lost shift data while maintaining visibility over late entries Balances compliance and flexibility – HR managers can track the origin and timing of shift entries, reducing risk to audit trails and shift note integrity

Who it’s for: All Visualcare users who manage logins, credentials, and access across teams What it solves: Faster access when locked out -no more waiting on support just to reset a password or 2FA. Users can get back into the system in minutes, not hours. What’s coming: Self-service password & 2FA resets: Reset your credentials securely without needing to contact support. Improved login flow with Auth0 - a reliable and scalable identity management solution, trusted globally. Timeline: Self-service reset tools: September Auth0 rollout completed: September Why it matters: Gives users control over account access and reduces support load—while keeping platform security at enterprise standards.

Who it’s for: NDIS providers, plan managers, and admins responsible for funding setup, budgeting, and direct claims. What it solves: Reduces double-handling and gives providers access to live plan data, budget visibility, and direct claiming with the NDIA What’s coming: Live plan & budget sync: Pull real-time NDIS plan details directly from the NDIA using secure API integration. Direct claiming: Submit claims directly through the NDIA API - no CSV uploads required. Live budget tracking: View up-to-date participant budgets and plan item balances inside Visualcare. Error resolution on submission: If a claim fails, you’ll receive instant feedback to correct and resubmit. Timeline: Closed pilot phase: Now live in a testing environment for select Full production rollout: Expected September 2025 Why it matters: Reduces admin overhead, enables faster, more accurate claims, and improves funding visibility across the care lifecycle.

Who it’s for: Finance and Billing Teams preparing to claim under the Support at Home model. What it solves: Adapts claiming workflows to align with new Services Australia requirements, while offering flexibility and scalability. What’s coming: CSV-based claiming: Submit claims in bulk using structured CSV files – the most reliable method available at SAH go-live Services Australia API integration: In development, with connection options at both organisation and participant level Error handling for data mismatches: Claims will fail if participant data between Visualcare and Services Australia is not aligned. Flexible claim types: Submit bulk claims by participant or service, or manage on a case-by-case basis. API integration: In development Why it matters: Ensures providers can submit accurate, timely claims under the new model, while preparing for future automation through API connectivity. Status: SAH CSV claims & API integration in development

Who it’s for: Care Managers, Coordinators, Billing & Finance Teams preparing for SAH. What it solves: Ensures accurate logging, claiming, and oversight of care management activities under the 10% pooled budget model. What’s coming: Participant-level time logging: Track care management activities per individual to meet compliance requirements Integrated invoicing: Automatically generate claims aligned to government rules for SAH. Notes visibility: Logged notes are automatically saved and viewable in the participant’s Notes tab Analytics dashboards: Track time spent, budget utilisation, and invoiced vs non-invoiced hours at both participant and organisation levels. 10% care management pool tracking: View usage and trends against the pooled allocation Future enhancements under review: Recurring scheduling for routine care coordination Mobile access for care managers on the go CSV upload of timesheets (post-launch evaluation) Timeline: Estimated release September for early adopters. Why it matters: Ensures compliance and builds new habits ahead of Nov 1 reforms.

Who it’s for: Care Coordinators, Finance Teams, and Providers transitioning to Support at Home from HCP What it solves: Manual planning and fragmented visibility into client budgets, funding types, and participant contributions—especially with multiple funding streams. What’s coming: Multi-stream budget tracking: Separate budgets for AT-HM, restorative, and palliative care funding agreements Remaining funds visibility: Reflects both confirmed and planned services, including draft/uncompleted bookings Participant contribution tracking: Co-payments and contribution breakdowns visible within Visualcare. Draft service planning: Plan and adjust future services (duration, frequency, type) before formal rostering Exportable budgets: Budget breakdowns embedded in participant statements (per Services Australia format) Monthly utilisation tracking: View funding usage percentages per participant and at an organisational level Scalable beyond SAH: Foundations will support NDIS and other schemes in future roadmap phases Why it matters: Equips providers to confidently plan and track individualised budgets under SAH, reduce errors, and comply with new government reporting requirements.