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Product Feedback and Revenue Impact: Aged Care Financial Reporting This requirement has been raised in multiple Support at Home demos conducted last week, with providers asking whether the platform supports mandatory Aged Care financial reporting. One active opportunity, M&I Homecare, has confirmed they will not proceed until this capability is available, placing $1,369 MRR at risk. Providers are seeking confirmation that the platform can support both Quarterly Financial Reporting (QFR) and Annual Financial Reporting (AFR) obligations for approved providers. Reporting context Quarterly Financial Reporting (QFR) Required for all approved providers and submitted via GPMS. Includes income and expenses, labour and care costs, hours of care, and service delivery data. Source: https://www.health.gov.au/topics/aged-care/providing-aged-care-services/reporting/quarterly-financial-report Annual Financial Reporting (AFR / ACFR) Typically due by 31 October. Includes annual financial statements, ACFR data, and labour and care minutes reporting to support compliance and sector oversight. Source: https://www.health.gov.au/topics/aged-care/providing-aged-care-services/reporting/aged-care-financial-report Support at Home provider reporting obligations Confirms quarterly and annual financial reporting requirements under the Support at Home program. Source: https://www.health.gov.au/our-work/support-at-home/responsibilities-of-support-at-home-providers/reporting-for-support-at-home-providers System considerations From a product perspective, it would be valuable to confirm or enhance the platform’s ability to extract and report on both quarterly and annual data sets, including: 1.Service types delivered 2.Hours and days of care 3.Labour and care related costs Clear capability in this area is now a buying criterion for Support at Home providers and is directly impacting deal progression and revenue confidence.

We’ve heard from many of you that creating and updating forms through our current process is slow, costly, and often creates unnecessary back-and-forth. This means that instead of focusing on delivering care, you’re stuck waiting on us to make changes. A built-in Form Builder would give you the flexibility to: Create and edit your own forms instantly, without relying on our team. Adapt forms quickly as your services or compliance requirements change. We know this capability is important for providers, where forms need to evolve regularly. That’s why we’re reviewing how to bring this into Visualcare so you have more control, less friction, and a faster way to get work done.

When a group client message is first viewed the message is automatically marked as read and the alert disappears – this should be a manual step to ‘mark as read’, just like private client and all worker messages.

Who it’s for: Support workers, HR teams, finance admins What it solves: Reduces admin burden by letting workers correct missed time entries themselves- without requiring finance teams to manually enter hours or kilometres. What’s coming: Push notifications to encourage live-time entries and reduce delays. We are also considering ability to view past shifts and submit missed hours or kilometres directly in vWorker. Access to this feature may be limited by pay period settings or admin approval. Future support to flag submissions as retrospective to preserve transparency and auditability. Why it matters: Faster payroll corrections - No more bottlenecks waiting for finance to re-enter missed shifts Improves data quality – Supports capture of previously lost shift data while maintaining visibility over late entries Balances compliance and flexibility – HR managers can track the origin and timing of shift entries, reducing risk to audit trails and shift note integrity

Who it’s for: NDIS providers, plan managers, and admins responsible for funding setup, budgeting, and direct claims. What it solves: Reduces double-handling and gives providers access to live plan data, budget visibility, and direct claiming with the NDIA What’s coming: Live plan & budget sync: Pull real-time NDIS plan details directly from the NDIA using secure API integration. Direct claiming: Submit claims directly through the NDIA API - no CSV uploads required. Live budget tracking: View up-to-date participant budgets and plan item balances inside Visualcare. Error resolution on submission: If a claim fails, you’ll receive instant feedback to correct and resubmit. Timeline: Closed pilot phase: Now live in a testing environment for select Full production rollout: Expected October 2025 Why it matters: Reduces admin overhead, enables faster, more accurate claims, and improves funding visibility across the care lifecycle.

Who it’s for: Intake and Finance Teams responsible for setting up participant funding arrangements under Support at Home. What it solves: Streamlines the creation of quotes for new or existing clients, aligned with SAH requirements, removing the need for manual workarounds. What’s coming: Ability to draft and create SAH funding arrangements Support for quoting both existing and new clients Integration with participant profiles for seamless transition from quote to active arrangement Why it matters: Ensures providers can quickly and accurately set up SAH participant arrangements, reducing onboarding friction and supporting compliance.

Who it’s for: All Visualcare users who manage logins, credentials, and access across teams What it solves: Faster access when locked out -no more waiting on support just to reset a password or 2FA. Users can get back into the system in minutes, not hours. What’s coming: Self-service password & 2FA resets: Reset your credentials securely without needing to contact support. Improved login flow with Auth0 - a reliable and scalable identity management solution, trusted globally. Timeline: Self-service reset tools: September Auth0 rollout completed: September Why it matters: Gives users control over account access and reduces support load—while keeping platform security at enterprise standards.

Who it’s for: Care Coordinators, Finance Teams, and Providers transitioning to Support at Home from HCP What it solves: Manual planning and fragmented visibility into client budgets, funding types, and participant contributions—especially with multiple funding streams. What’s coming: 10% care management pool tracking: View usage and trends against the pooled allocation Multi-stream budget tracking: Separate budgets for AT-HM, restorative, and palliative care funding agreements Remaining funds visibility: Reflects both confirmed and planned services, including draft/uncompleted bookings Participant contribution tracking: Co-payments and contribution breakdowns visible within Visualcare. Draft service planning: Plan and adjust future services (duration, frequency, type) before formal rostering Exportable budgets: Budget breakdowns embedded in participant statements (per Services Australia format) Monthly utilisation tracking: View funding usage percentages per participant and at an organisational level Scalable beyond SAH: Foundations will support NDIS and other schemes in future roadmap phases Why it matters: Equips providers to confidently plan and track individualised budgets under SAH, reduce errors, and comply with new government reporting requirements.

Currently, to download photos uploaded by support workers, users need to open each image individually and download to save them. When images uploaded over a period of time are required for reporting purposes this becomes cumbersome. Providers often need to download the images in bulk, as their support workers upload important photos related to participants — for example, during community access activities, domestic support, and in-home care support. These also include before-and-after photos for cleaning, medication charts, and sleep charts, etc. A way to bulk download images from a participants profile would streamline reporting for providers

Who it’s for: Providers using Xero for expense processing - especially multi-entity groups - plus finance admins and bookkeepers. What it solves: Removes manual rework when exporting expenses from Visualcare into Xero, and enables clean separation of expenses across two (or more) Xero organisations. What’s coming: Xero - Expenses (CSV) export with date-range filter. Why it matters: Cuts double-handling, reduces import errors, and makes multi-org accounting faster and more reliable - without needing a custom API build.