We’ve released the first version of in Visualcare, including and options. This update also introduces new settings for SAH claiming configuration and user-level permissions.

This release supports providers preparing for their first Support at Home claim and introduces the foundational claiming workflow, aligned to the Aged Care Web Services requirements.

A new claiming area is now available:

This workspace allows you to:

Supported statuses include:

This workflow differs from HCP processes. We strongly recommend familiarising yourself with the new screens and statuses before submitting your first SAH claim.

A new configuration area is available to set your claiming rules:

You can now configure:

A new permission setting has been added to control who can access SAH Claiming:

This allows you to limit SAH claiming to specific roles such as finance, coordinators, or administrators.

SAH Claiming - Timesheets > SAH Claiming

SAH Claim Settings - Settings > Integrations

User Access Control - Settings > User Group Security

Refer to the Support at Home Knowledge Hub for detailed guidance, examples, and setup instructions.

For configuration support or assistance validating your first SAH claim, please contact Support or your Customer Success Manager.

The NDIA has released an update to the Pricing Arrangements and Price Limits.

Visualcare has updated the pricing catalogue to reflect the new prices, effective 24 November 2025.

The updated catalogue is now available for bulk upload.

You can access it from: and apply the latest pricing in your environment.

More information on how to do this can be found in vDocs: Update NDIS Pricing.

We’ve improved the Expenses → Import CSV feature to make bulk expense uploads more accurate and efficient.

Go to and select from the dropdown.

When preparing your CSV, simply enter the Visualcare for each expense in the new column. The system will attach the correct service to the expense during upload , ensuring accurate claiming and reporting.

We’ve released several key updates to support the process and .

To prepare for Support at Home, providers must register for the so Visualcare can securely from Services Australia. This is a critical step before claims can be made under the new program.

You can now complete all Step 4 setup tasks directly in Visualcare, including:

Users with or permissions who manage PRODA or government integrations.

We’ve added the ability to bulk create Agreements directly from your Client List.

Providers need a fast way to set up SAH agreements at scale. This update lets you create agreement “shells” in bulk and link services.

Starting from the view, you can:

Go to , to .

Then, to add services via .

Users with permission to view/edit client profiles and create agreements.

We’ve shipped a set of fixes that remove friction in day-to-day workflows:

If you still see any of the above, please hard refresh your browser and contact Support with a timestamp and screenshot.

Thanks to everyone who reported these issues - your feedback helps us move faster on quality.

We’ve added the ability to using the Import CSV feature.

With the upcoming Support at Home (SAH) changes and continued organisational growth, users often need to add multiple new services efficiently. This update streamlines that process.

From the page, you can now:

Go to to access the Import CSV functionality.

Users with permissions to access can use this feature.

For more information, visit our Knowledge Base article.

We’ve released the new Care Management Time Recording feature to help providers log, review, and report on time spent coordinating participant care under the Support at Home (SAH) program.

Under SAH, Care Management Time (CMT) is a billable and reportable activity.

Accurately capturing coordination time ensures funding claims reflect real care effort and meet compliance requirements.

This new feature enables you to track and report on CMT directly within Visualcare.

Care Management entries can be created now in preparation for SAH. Claiming for these services will be enabled from December 2025 once SAH claiming goes live.

Go to Client Profile → Notes → Add New Note

To enable Care Management Time recording for your team:

Watch the Care Management ‘How-to’ video and step-by-step guide here.

We’ve released new Assistive Technology & Home Modifications (AT-HM) expense tracking features in Visualcare to support accurate expense management under the Support at Home (SAH) program.

Under SAH, providers must record approved Assistive Technology and Home Modification expenses against each participant’s plan.

Tracking these expenses ensures visibility, supports substantiation, and enables future claiming through Services Australia.

Expenses can be recorded now for tracking purposes. Claiming for AT-HM will be available from December 2025 once the SAH claiming process is enabled.

Go to Client Profile → Expenses → Add Expense.

Any user with permission to manage client expenses.

Watch the AT-HM ‘How-to’ video and step-by-step guide here.