Incidents (and their associated forms) no longer appear in the Forms tab. They now live only in the Incidents module.

Incident data is confidential and often tied to HR, risk, or compliance reviews. Separating it reduces accidental exposure, simplifies permissions, and makes it clearer which data belongs where.

We’re upgrading our infrastucture so pages load faster.

Sunday 20 July 2025 at 12:42 am AEST (five‑minute window).

Visualcare will be offline for up to 5 minutes. No data is at risk and no action is needed from you.

Everything comes back automatically - just refresh your browser if you were logged in.

Latest patch is live. It knocks out several high bugs so work flows smoothly again.

- Fixed a rounding error in the Total Charge column; amounts now match the roster exactly every time.

- Service Summary by Worker Division – Eliminated gateway errors on large date ranges; the report now opens reliably for any period.

- The “Show only casual workers” option no longer overrides other filters; it now respects every filter you apply.

- When a note created from a worker profile is converted to a task, the Worker Name now displays in both Tasks and Notes views.

– Sorting inside grouped views (e.g., group by Start Time) now orders correctly in ascending or descending sequence.

- You can once again move between days in Day View even when Lock Roster is enabled; lock rules are still enforced.

- The dialog now shows the current workers for each selected shift; no more blank or outdated names.

- Shifts that already have a worker no longer appear in the unallocated list.

- Fixed an export mapping issue that caused the wrong payroll code for one customer; now uses the correct code for every database.

- 1 July 2025 aged‑care subsidy increase is now applied automatically.

- Roster items now always carry the correct NDIS support‑item number.

We’ve launched a new customer roadmap, powered by Canny.

🔍 View what's in progress and what’s planned next

📬 Get notified when features you care about go live

💡 Submit product feedback and feature ideas

This is part of our commitment to building with you, not just for you - making it easier to track what’s happening and influence what comes next.

🔐

You’ll receive an email directly from Visualcare inviting you to activate your Canny account.

Please do not create an account directly on canny.io - you’ll need to log in using the Visualcare link to access the correct roadmap and feedback board.

A fresh patch is live. It knocks out several high impact bugs so work flows smoothly again.

Why it matters?

Statements and timesheets now show the same numbers - no more head scratching.

vCore send/receive is rock-solid again.

One-to-one client messages no longer surface in group threads.

Click once, it saves - no error screens.

Fewer manual edits when setting up clients.

Data sync resumes without missing references.

fixed.

the split shift rounding glitch, the missing Billable column in worker profiles, and the pesky bulk HCP error 77551. .

The Visual team

Visualcare has updated the pricing catalogue to reflect the new prices, effective 1 July 2025.

Action required:

The updated catalogue is now available for bulk upload.

You can update it from: and apply the latest pricing in your environment.

Every session now ends 24 hours after sign-in activity.

As part of our ongoing commitment to maintaining strong security controls, we have identified the need to replace our current Two-Factor Authentication (2FA) solution, also known as Multi-Factor Authentication (MFA).

Due to some recent instability issues, the existing 2FA solution has been temporarily disabled while we evaluate suitable alternatives. We’re working to put a reliable solution in place and will provide further details in the coming weeks.

In the meantime, here are some answers to common questions. If you have any questions or concerns, please don’t hesitate to reach out to our support team.

Two-Factor Authentication (2FA) is an extra layer of security used to verify your identity when logging into your Visualcare account.

 Due to ongoing instability that was causing a poor login experience, we made the decision to temporarily disable 2FA.

 We are mitigating any risk with continuous event-based tracking.

 We are reviewing solutions now and will provide an update by 30 June outlining the path forward.

Event-based tracking and audit of login events.

 No action is required right now. We will update you of any changes to your authentication method.

We've added a self-serve dashboard to guide Home Care Package (HCP) providers through the move to Support at Home (SAH).

SAH replaces HCP on 1 July 2025. To make the transition painless, we’ve added a purpose-built Readiness Dashboard that will guide you—step-by-step—from mapping your current services through to updating agreements, rosters and participant details.

Disabled until Services Australia publishes the final SAH service list.

Operations → SAH Dashboard

Users with permission to Maintenance → Services

Learn more about SAH Readiness Dashboard here.