This release fixes Pay Cat Connect exports to Xero and MYOB dropping hours when a worker’s shifts were split across batches, stops on-leave shifts with zero pay hours being sent to Pay Cat, lets MYOB exports process line by line instead of failing as a whole batch, and corrects how Support at Home statements show services from previous months once their claim is confirmed.

Fixed an issue where exporting a large pay run to Xero or MYOB could leave some workers short of hours. The export sends timesheets in batches, and when one worker’s shifts fell across two batches, the second batch replaced the first in the worker’s draft timesheet, even though the export reported every line as successful. Batches are now built by whole worker, so each worker’s full set of lines for the period lands in their draft timesheet together. Re-selecting a single worker and exporting again still replaces their draft timesheet with the corrected set, as before.

Previously, if any one line in an MYOB export had a problem, the entire batch failed. The export now processes the remaining lines and leaves only the problem lines for you to fix and export again, matching how the Xero export already works.

Fixed an issue where a shift marked as On Leave with a Leave Code and Pay Hours set to 0 was still sent to Pay Cat with the full rostered duration, so the worker was interpreted and costed for time they should not be paid for. These shifts are now excluded from the Pay Cat submission altogether. Shifts with Pay Hours greater than 0 were already sending the correct value and are unchanged.

Fixed an issue where a service delivered in a previous month did not appear in the “Adjustments or refunds from past calendar months” section when its claim was confirmed, for example a November service claimed and paid in December not showing on the December statement. Statements now show services by service date. Services delivered in the statement month appear under Detailed Expense Information whatever their claim status, and services from earlier months whose claim is still pending, or was confirmed during the statement month, appear in the adjustments section with the government and participant portions shown once confirmed.

Fixed an issue introduced in the 14 October release where documents uploaded to client profiles and worker compliance appeared to save but could not be viewed or downloaded afterwards. Uploads are now stored correctly and are available immediately after upload.

This release fixes Support at Home expenses and timesheets not becoming claimable when a participant is linked after the fact, adds visible errors for failed Pay Cat exports, and corrects the TechOne timesheet export format.

Fixed an issue where expenses and timesheets created before a participant was linked to the Aged Care API, did not show as claimable. Getting them into the claim previously needed our engineering team to manually push the items through. Linking a participant now refreshes existing expenses and timesheets automatically, including those created from roster pushes, so they are claimable straight away with no support request needed.

Added a new error status for timesheets that fail to export from Pay Cat Connect to your payroll system. Previously the error appeared once in a popup and was lost as soon as it was closed, leaving the timesheet sitting as interpreted with no explanation. You can now click the error status to see what went wrong, fix it, and export again.

Fixed an issue where Export timesheets > Export to TechOne produced the invoice and ledger file instead of the payroll file, which blocked payroll processing. The export now returns the correct payroll format with worker names, times and hours.

This release fixes how Support at Home statements show the unused budget rolled over from the previous quarter.

Statements now show the confirmed quarterly rollover amounts from Services Australia, instead of showing "Unused Budget from Previous Quarter" as Pending. The previous quarter's statement shows the amount rolled over and any funds lost as separate lines, and the current quarter's statement shows the rolled over amount on its own "Unused Budget from Previous Quarter" line, with the quarterly budget reflecting only the new quarter's funding. Lines with a $0 value are not shown. Rollover happens automatically 60 days after the end of the quarter, or earlier if you trigger it, so until then the amount will continue to show as Pending.

Our end of September release is now live, with two updates to Support at Home quotes ahead of the 1 October 2026 changes: personal care calculating with no participant contribution, and the government's updated subsidy and supplement rates.

Personal care services (SERV-0020, SERV-0021 and SERV-0022) now calculate with no participant contribution in Support at Home quotes, in line with personal care becoming fully government funded from 1 October 2026. The government portion covers the full cost on screen and in the document generated from the quote. This applies to all quotes from this release, including older quotes that are reopened. If you are quoting services delivered before 1 October 2026, adjust the government and participant amounts in the downloaded Word document.

See the following pages for more details:

Support at Home quotes now use the government's updated subsidy and supplement rates that apply from 1 October 2026. Quotes with a start date of 1 October 2026 or later automatically use the new rates, and the figures flow through to the quote totals and the service agreement generated from the quote. Quotes dated before 1 October 2026 continue to use the earlier rates. There is nothing you need to change.

This release includes several fixes to the Pay Cat payroll export for Xero and MYOB, along with an update to how Visualcare connects to Employment Hero.

Employment Hero has changed how applications sign in to its platform. We have updated Visualcare to use Employment Hero's new sign-in process, so we can keep connecting to your Employment Hero account.

We have made two improvements to the Pay Cat Connect export to Xero.

First, if one line cannot be exported (for example, a worker with a missing mapping), the rest of the export now goes through and only the problem lines are left for you to fix, so a single line no longer blocks the whole batch.

Second, we have fixed an intermittent server error that could cause a Xero export to fail. Together these make exporting to Xero more reliable.

Fixed an issue where the Pay Cat Connect export to MYOB could fail for every line with a "No data available for export" message. Exports to MYOB now process correctly.

On the Pay Cat Connect export page, only selected the workers on the page you were viewing, so you had to select workers page by page. now selects every worker across all pages in one action.

The AFL Grand Final public holiday for Victoria, Friday 25 September 2026, was missing from the Victorian public holiday list. It has now been added, so shifts on that day are treated as a public holiday and the correct rates and rules apply.

This release fixes a false failure message on the MYOB export from the Support at Home invoicing page.

Fixed an issue where exporting an invoice to MYOB from the Support at Home invoicing page could show an "Export Failed" message even when the invoice had already been sent to MYOB successfully. Exports now report their real result, so a successful export is no longer flagged as failed and you no longer need to check MYOB to confirm it went through.

Fixed an issue where CHSP respite sessions could include meal detail fields even when no meal was provided, which caused the DEX file to be rejected. Meal details are now only included when Meal Provided is set to Yes. Meal Delivery services are unaffected and always include meal details, as required.

This release fixes a timesheet saving issue for providers with large numbers of timesheets, a problem where tasks created by a workflow were not appearing in the app, and a Pay Cat allowance export issue.

Fixed an issue where the Save Changes button on the All Timesheets page could stay greyed out after running Calc KM, particularly for providers with a large number of timesheets. Saving now processes reliably and the button no longer gets stuck, so your changes save as expected.

Fixed an issue where tasks created automatically by a workflow (such as Agreement Alert) were not showing on the Client Profile, in the Notes Report, or in Tasks search, even though they had been created. These tasks now appear in the relevant screens for the assigned user.

Fixed an issue where exporting allowances to Xero through Pay Cat could fail with a generic error and no detail. Allowance exports now handle larger employee lists correctly and return the actual Xero error message when something goes wrong, making any issues easier to resolve.

This release brings CHSP DEX Stage 3 reporting support live and a fix for Support at Home dashboard figures.

CHSP DEX Stage 3 session-level reporting is now live. This covers the new mandatory fields required in DEX submissions (session location, meals, subcontractor/volunteer status and more). A banner in-app will guide affected customers, and full detail is available in the support centre:

The Stage 3 functionality is enabled for most CHSP providers with this release. One field, Session Location, does not have a default value and must be set on the services that use it (Meal delivery, Flexible respite, and Individual social support). If one of these services is reported without Session Location set, the DEX export will return an error.

For this reason, providers who have DEX activities which require Session Location must configure their Session Location fields before we are able to enable Stage 3 within Visualcare. Please follow the guidance in the Support Centre articles above to configure these fields. All other providers are enabled on release.

Fixed an issue where Planned Spend figures could differ between the Individual SAH Dashboard and the SAH Organisation Dashboard after a budget refresh. Both dashboards will now update automatically and show consistent figures, with no need to manually refresh the Organisation Dashboard.