Product Feedback and Revenue Impact: Aged Care Financial Reporting

This requirement has been raised in multiple Support at Home demos conducted last week, with providers asking whether the platform supports mandatory Aged Care financial reporting.

One active opportunity, M&I Homecare, has confirmed they will not proceed until this capability is available, placing $1,369 MRR at risk.

Providers are seeking confirmation that the platform can support both Quarterly Financial Reporting (QFR) and Annual Financial Reporting (AFR) obligations for approved providers.

Reporting context

Quarterly Financial Reporting (QFR)

Required for all approved providers and submitted via GPMS. Includes income and expenses, labour and care costs, hours of care, and service delivery data.

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Annual Financial Reporting (AFR / ACFR)

Typically due by 31 October. Includes annual financial statements, ACFR data, and labour and care minutes reporting to support compliance and sector oversight.

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Support at Home provider reporting obligations

Confirms quarterly and annual financial reporting requirements under the Support at Home program.

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System considerations

From a product perspective, it would be valuable to confirm or enhance the platform’s ability to extract and report on both quarterly and annual data sets, including:

1.Service types delivered

2.Hours and days of care

3.Labour and care related costs

Clear capability in this area is now a buying criterion for Support at Home providers and is directly impacting deal progression and revenue confidence.