Support at Home (SAH) Migration Dashboard – Now Live

We’ve released the full SAH Migration Dashboard
 to guide Home Care Package (HCP) providers step-by-step through the move to Support at Home (SAH).
Why this matters?
From 1 November 2025
, HCP will be replaced by SAH. The Migration Dashboard ensures you can prepare in advance - mapping services, updating agreements, and re-creating rosters so you’re ready on day one.
⚠️Important: 
Only the responsible person in your organisation should complete these migration steps. Changes made here are one way and cannot be reversed once submitted.
Frequently asked questions and full step by step guide
How it works - 3 simple steps
Step 1 - Services Mapping
Lists all your current HCP services (Service Type = Home Care Package).
Lets you map each HCP service to the correct SAH service(s).
Supports one-to-many mappings (e.g. splitting “Domestic Assistance” into multiple SAH categories).
Use bulk upload/download to save time.
Once all services are mapped, Step 1 will show 100% complete.
Watch the Step 1 'How-to' video and step by step guide here.
Step 2 - Agreement Updates
Reviews existing HCP agreements and creates SAH agreements starting from 1 Nov.
Shows agreements with one-to-many scenarios so you can confirm which services each participant should continue receiving.
Helps ensure every client agreement is valid and SAH-ready.
Watch the Step 2 'How-to' video and step by step guide here.
Step 3 - Roster Updates
Updates your rosters to point to the new SAH services.
Options to bulk delete and re-create rosters or update existing ones.
Ensures all scheduled care is linked to SAH codes from 1 Nov onward.
Watch the Step 3 'How-to' video and step by step guide here.
Where to find it?
Go to Operations → SAH Dashboard
Who can use it?
Any user with permission to Maintenance → Services
Learn more
Watch the step 1 guide if you need help getting started: