Support at Home (SAH) Claiming

We’ve released the first version of Support at Home (SAH) Claiming
 in Visualcare, including direct API submission to Services Australia 
and CSV export
 options. This update also introduces new settings for SAH claiming configuration and user-level permissions.
This release supports providers preparing for their first Support at Home claim and introduces the foundational claiming workflow, aligned to the Aged Care Web Services requirements.
What’s New
SAH Claiming – New Claiming Workspace
A new claiming area is now available: Timesheets > SAH Claiming
This workspace allows you to:
Create draft SAH claims
View all SAH claims with real-time status updates (when claiming via API)
Submit claims directly to Aged Care Web Services API
Reconcile completed or rejected claims
Export claims using bulk CSV if you prefer a file-based workflow
Supported statuses include:
Draft – items batched and ready to claim
Submitted – successfully sent to Services Australia
Rejected – items returned with a reason and available for correction
Claimed – processed by Services Australia; reconciliation applied
This workflow differs from HCP processes. We strongly recommend familiarising yourself with the new screens and statuses before submitting your first SAH claim.
New SAH Claiming Settings
A new configuration area is available to set your claiming rules: Settings > Integrations > Manage > SAH Claim Settings
You can now configure:
Care Management Claiming options to claim each activity individually, or aggregate Care Management per participant before submission
Default Support at Home Claiming Method
Rounding Thresholds for SAH service types that use hour as the unit (e.g., Care Management)
Option to prevent rounding down to 0 minutes
User Permissions for SAH Claiming
A new permission setting has been added to control who can access SAH Claiming: Settings > User Group Security
This allows you to limit SAH claiming to specific roles such as finance, coordinators, or administrators.
Where to Find Everything
SAH Claiming	- Timesheets > SAH Claiming
SAH Claim Settings - Settings > Integrations
User Access Control - Settings > User Group Security
Need Help?
Refer to the Support at Home Knowledge Hub for detailed guidance, examples, and setup instructions.
For configuration support or assistance validating your first SAH claim, please contact Support or your Customer Success Manager.