Support at Home (SAH) – Care Management Time Recording

We’ve released the new Care Management Time Recording feature to help providers log, review, and report on time spent coordinating participant care under the Support at Home (SAH) program.
Why this matters
Under SAH, Care Management Time (CMT) is a billable and reportable activity.
Accurately capturing coordination time ensures funding claims reflect real care effort and meet compliance requirements.
This new feature enables you to track and report on CMT directly within Visualcare.
How it works
Log Care Management Time directly within the participant profile.
Record activity date, duration, and description of coordination tasks.
Automatically link time entries to SAH service categories once live.
Important:
 Care Management entries can be created now in preparation for SAH. Claiming for these services will be enabled from December 2025 once SAH claiming goes live.
Where to find it
Go to Client Profile → Notes → Add New Note
Who can use it
To enable Care Management Time recording for your team:
Open or create a worker profile for your care partners.
Under the Details tab, locate the Support at Home section.
Check the boxes to indicate whether they are a Care Partner and/or a Restorative Care Partner.
Learn more
Watch the Care Management ‘How-to’ video and step-by-step guide here.