new
Support at Home
Support at Home – API Connection and Participant Verification
We’ve released several key updates to support the
Aged Care Web API registration
process and Support at Home (SAH) participant verification
.Why this matters
To prepare for Support at Home, providers must register for the
Aged Care Web API
so Visualcare can securely download participant information
from Services Australia. This is a critical step before claims can be made under the new program.What’s new
You can now complete all Step 4 setup tasks directly in Visualcare, including:
- Registering for the Aged Care Web API via Services Australia.
- Establishing a secure API connection between Visualcare and PRODA.
- Verifying Support at Home participant records against the Aged Care Provider Portal.
How it works
1. Register for the Aged Care Web API
- Complete the registration process in Services Australia’s Provider Portal.
- Once approved, you’ll receive confirmation of your registration.
2. Connect the API in Visualcare
- Go to Settings → Integrations → Services Australia (Aged Care Web API).
- Enter your organisation’s PRODA details and confirm the connection.
3. Verify Support at Home participants
- Navigate to Operations → Step 4 Participant Verification
- Visualcare retrieves participant information and flags any unmatched or incomplete records.
Where to find it
- Aged Care Web API Connection:Settings → Integrations
- Participant Verification: Operations → Step 4 Participant Verification
Who can use it
Users with
System Administrator
or Organisation Manager
permissions who manage PRODA or government integrations.Get ready now
- Ensure your organisation’s PRODA details are current.
- Complete Aged Care Web API registration as soon as possible.
- Begin participant verification so client data is ready for import and future claiming.
Learn more