Claiming Error in DEX for Meals & Transport - Government Rollback of Reporting Requirements

Government Change - What Happened?

The Department of Social Services (DSS) made a change to the CHSP OrganisationData.xml files effective 1 July 2025, introducing new mandatory fields for Meals and Transport services. However, they have now confirmed that these elements were not meant to be included in Stage 1 of the CHSP reforms and will be removed temporarily.

This rollback was outlined in a government email to providers on 7 August 2025.

What You'll See in DEX

If you've tried to submit claims for Meals or Transport services via the DEX Portal, you may see this error:

"Time cannot be sent for the Activity and Service Type"

This happens if your exported claim file includes time (hours/minutes) for the affected services, which DEX is now rejecting based on the rollback.

What We're Doing to Resolve This

We're currently updating our system to automatically adjust the DEX claim file, removing the time elements from Meals and Transport services where required. This will allow you to regenerate and resubmit your claims without errors.
We will provide an update once the new claim file generation is available.
No changes are needed from your side in the meantime. Just hold off on claiming for these services until we confirm the update is complete.