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Shiam Ahmed
Who it’s for:
Finance and Billing Teams preparing to claim under the Support at Home model.
What it solves:
Adapts claiming workflows to align with new Services Australia requirements, while offering flexibility and scalability.
What’s coming:
  • CSV-based claiming: Submit claims in bulk using structured CSV files – the most reliable method available at SAH go-live
  • Services Australia API integration: In development, with connection options at both organisation and participant level
  • Error handling for data mismatches: Claims will fail if participant data between Visualcare and Services Australia is not aligned.
  • Flexible claim types: Submit bulk claims by participant or service, or manage on a case-by-case basis.
API integration:
In development
Why it matters:
Ensures providers can submit accurate, timely claims under the new model, while preparing for future automation through API connectivity.
Status:
SAH CSV claims & API integration in development